Terms of Service
Please read these terms carefully before using PEW Transportation services.
Last updated: January 2026
Acceptance of Terms
By booking transportation services with PEW Transportation or using our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms constitute a legally binding agreement between you and PEW Transportation. We may update these terms from time to time, and continued use of our services constitutes acceptance of any changes.
Our Services
PEW Transportation provides luxury ground transportation services including: • Airport transfers and meet & greet services • Corporate travel and executive car service • Wedding transportation • Special event transportation • Hourly charter services • Worldwide concierge transportation coordination All services are subject to vehicle availability and may vary by location. We reserve the right to substitute vehicles of equal or greater quality when necessary.
Booking and Reservations
When making a reservation, you agree to: • Provide accurate contact and trip information • Be available at the scheduled pickup time • Pay the quoted rate plus any applicable fees • Inform us of any special requirements in advance Reservations are confirmed upon receipt of booking confirmation. We recommend booking at least 24 hours in advance for standard services and 3-6 months for weddings and large events. For airport pickups, we track your flight and adjust pickup times automatically. You do not need to notify us of flight delays.
Cancellation Policy
Our cancellation policy is as follows: • More than 24 hours notice: Full refund, no fee • 12-24 hours notice: 50% cancellation fee • Less than 12 hours notice: No refund • No-show: Full charge applies For weddings and special events with multiple vehicles, different cancellation terms may apply. These will be specified in your service agreement. To cancel or modify a reservation, please contact us at 800-745-3007 or email peoplereservations@gmail.com.
Pricing and Payment
Our pricing is transparent and all-inclusive: • Quoted prices include the vehicle, professional chauffeur, and standard gratuity suggestion • No surge pricing, regardless of demand or weather • All tolls and parking fees are included • Additional wait time beyond the complimentary period is billed at our hourly rate Payment is typically processed after service completion. We accept all major credit cards and can arrange corporate billing for business accounts. Prices are subject to change without notice for future bookings. Confirmed reservations honor the quoted price.
Passenger Conduct
For the safety and comfort of all, passengers agree to: • Follow the instructions of the chauffeur • Refrain from smoking in vehicles • Not transport illegal substances or weapons • Not engage in illegal or disruptive behavior • Be responsible for any damage to vehicles caused by passengers We reserve the right to terminate service immediately if passenger conduct poses a safety risk or violates these terms. No refund will be provided in such cases.
Limitation of Liability
While we strive for excellence, PEW Transportation's liability is limited to the cost of the transportation service. We are not liable for: • Delays due to traffic, weather, or circumstances beyond our control • Lost, stolen, or damaged personal property left in vehicles • Missed flights, meetings, or events due to unforeseen circumstances • Indirect, incidental, or consequential damages We maintain appropriate insurance coverage for our vehicles and operations. Claims must be submitted in writing within 30 days of the incident.
Dispute Resolution
If you have a complaint or dispute: 1. Contact us directly at peoplereservations@gmail.com or 800-745-3007 2. Provide your booking details and description of the issue 3. Allow us 7 business days to investigate and respond We are committed to resolving disputes fairly and promptly. If we cannot reach a resolution, disputes will be subject to binding arbitration in Cuyahoga County, Ohio, under the rules of the American Arbitration Association.
Modifications to Terms
We may modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms. Material changes will be communicated via email to customers with active bookings. For questions about these terms, contact us at peoplereservations@gmail.com.