Question 1

How far in advance should I book?

Accepted Answer

For standard airport transfers, we recommend booking at least 24 hours in advance. For weddings and special events, we suggest booking 3-6 months ahead, especially during peak season. However, we do accommodate last-minute requests when availability permits.

Question 2

Can I modify or cancel my reservation?

Accepted Answer

Yes! You can modify or cancel your reservation up to 24 hours before your scheduled pickup time with no penalty. Changes within 24 hours may incur fees depending on the circumstances. Contact our team, and we'll do our best to accommodate your needs.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), corporate accounts with invoicing, and cash for select services. Payment is typically processed after your trip is completed.

Question 4

Do you require a deposit?

Accepted Answer

For standard services, no deposit is required—just a valid credit card on file. For weddings, special events, and large group bookings, we may require a deposit to secure your reservation.

Question 5

How do you handle flight delays?

Accepted Answer

We track all flights in real-time using professional flight tracking software. If your flight is delayed, we automatically adjust your pickup time at no extra charge. You don't need to call us—we'll be there when you land.

Question 6

Where will my driver meet me at the airport?

Accepted Answer

We offer two pickup options. Meet & Greet: your chauffeur meets you inside the terminal with a personalized sign and assists with luggage. Curbside: your driver meets you right at the door and loads up your bags for quicker service. For departures, they'll meet you at your specified pickup location.

Question 7

What is your wait time policy?

Accepted Answer

For domestic flights, we provide 45 minutes of complimentary wait time after your flight lands — enough time to collect bags and arrive at the vehicle. For international flights, we provide 90 minutes. Additional wait time is billed at our hourly rate.

Question 8

Which airports do you service?

Accepted Answer

We provide service to Cleveland Hopkins International (CLE), Burke Lakefront Airport (BKL), Akron-Canton Airport (CAK), and can arrange transportation to any airport in the region or nationwide.

Question 9

Do you have surge pricing?

Accepted Answer

No! Unlike rideshare services, we never use surge pricing. The quote you receive is the price you pay, regardless of demand, weather, or time of day. We believe in transparent, fair pricing.

Question 10

What's included in your rates?

Accepted Answer

Our rates include the vehicle, professional chauffeur, gratuity suggestion (gratuity not required but appreciated), flight tracking for airport pickups, 45-minute wait time, bottled water, and all tolls and parking fees.

Question 11

Are there any hidden fees?

Accepted Answer

Absolutely not. The price we quote is the price you pay. There are no fuel surcharges, booking fees, or surprise charges. The only exception would be if you request additional services not in the original booking.

Question 12

Do you offer corporate rates?

Accepted Answer

Yes! We offer volume discounts and corporate account programs with consolidated billing, detailed reporting, and dedicated account management. Contact us to discuss your company's transportation needs.

Question 13

What vehicles are available?

Accepted Answer

Our fleet includes black executive sedans (Mercedes S-Class, BMW 7 Series, Lincoln Continental), black luxury SUVs (Escalade, Navigator, Suburban), Mercedes Sprinter vans, party buses of all sizes up to 44 passengers, executive buses (27, 44, and 46-passenger), and a 55-passenger coach bus. All vehicles are black, late-model, and meticulously maintained.

Question 14

Are child car seats available?

Accepted Answer

Yes! We provide infant car seats, convertible car seats, and booster seats upon request at no additional charge. Please specify the child's age and weight when booking so we can provide the appropriate seat.

Question 15

Do you have wheelchair-accessible vehicles?

Accepted Answer

Yes, we have ADA-compliant vehicles with wheelchair lifts available. Please let us know your specific accessibility requirements when booking, and we'll ensure you have the right vehicle.

Question 16

What's your chauffeur dress code?

Accepted Answer

All our chauffeurs wear professional attire—typically black suit, dress shirt, and tie. They're always well-groomed, courteous, and trained in customer service excellence.

Question 17

What's included in wedding packages?

Accepted Answer

Our wedding packages include decorated vehicles (ribbons, Just Married signs), complimentary champagne for the bride and groom, red carpet service (upon request), professional chauffeur, and flexible scheduling for photos and venue transitions.

Question 18

Can you transport our entire wedding party?

Accepted Answer

Absolutely! We can coordinate transportation for your entire wedding party, from SUVs and Sprinter vans for intimate groups to party buses and large guest shuttles. We'll work with your wedding planner to ensure seamless logistics.

Question 19

What's the guest airport transfer discount?

Accepted Answer

When you book wedding bus or shuttle service with us, all your out-of-town guests receive 10% off their airport transfers. We'll provide a special booking code for your guests to use.

Question 20

How early should I book for my wedding?

Accepted Answer

We recommend booking 6-12 months in advance for weddings, especially for dates during peak wedding season (May-October). Popular dates and party buses book quickly, so earlier is always better.

Frequently Asked Questions

Categories

Booking & Reservations

How far in advance should I book?

Can I modify or cancel my reservation?

What payment methods do you accept?

Do you require a deposit?

Still Have Questions?